Welcome to our FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team of specialized experts is always ready to help.

Product Information

What brands do you carry?
We specialize in genuine replacement parts from leading manufacturers including Thetford, Dometic, Truma, Fiamma, Flojet, and Whale. These are the same quality parts used in original caravan and motorhome installations.
How do I know which part I need for my caravan or motorhome?
We recommend consulting your owner’s manual or checking the model number on your existing equipment. If you need assistance, our experts can help you identify the right part—just contact us with your vehicle or appliance details.
Are your parts genuine OEM products?
Yes! We supply only genuine Thetford, Dometic, Truma, and other branded parts to ensure compatibility and reliability for your adventures.

Ordering & Account

Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and view your order history.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payment processing.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your complete credit card details on our servers.

Shipping & Delivery

Where do you ship?
We ship globally to adventurers everywhere! However, we are unable to deliver to a few remote areas and some parts of Asia. During checkout, you can enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipping with full tracking.
– Free Shipping: Available on orders over $50, processed in 1-2 business days and delivered via EMS within 15-25 days after shipping.
How long will it take to receive my order?
Please allow 1-2 business days for order processing plus the shipping time based on your selected method (10-15 days for Standard Shipping, 15-25 days for Free Shipping). You’ll receive a tracking number once your order ships so you can follow its journey to you.
Why is my package taking longer than expected?
While we strive to get your parts to you as quickly as possible, international shipping can occasionally experience delays due to customs processing, weather, or other factors beyond our control. Your tracking information will provide the most current status.

Returns & Refunds

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. If any part isn’t right for you, simply contact us to initiate a return.
How do I return an item?
Please email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number. Items must be unused and in original packaging.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing of the refund appearing in your account depends on your payment method and financial institution.

Technical Support

What if I need help installing a part?
While we provide genuine replacement parts, we recommend consulting a qualified technician for installation. For basic guidance, you can contact us with questions, and we’ll do our best to assist or direct you to appropriate resources.
Do you provide technical specifications for your products?
Yes, product pages include specifications, compatibility information, and when available, links to manufacturer documentation. If you need additional technical information, please contact our team.

Still have questions? Our team of specialized experts is here to help!

Email us at: [email protected]

Spare Parts Shop | 1401 Cordova Street, Anchorage, US 99501 | www.partssalestore.com