Privacy Policy

At Spare Parts Shop (“we,” “us,” or “our”), we value your privacy as much as you value the quality and reliability of the genuine caravan and motorhome parts we supply. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website partssalestore.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our website:

Personal Information

When you make a purchase or create an account, we collect:

• Contact details (name, email address, phone number)
• Shipping and billing address
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

When you browse our website, we automatically collect:

• Device information (IP address, browser type, device type)
• Usage data (pages visited, time spent, referring website)
• Location data (general geographic region based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders for genuine OEM parts
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and account updates
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and enhance security
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

Service Providers

We share information with trusted third parties who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping and logistics partners
• IT and cloud storage providers
• Marketing and analytics providers

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. International Data Transfers

As we serve a global community of caravan and motorhome enthusiasts (excluding some remote areas and parts of Asia), your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Industry-standard encryption technology for all transactions
• PCI-compliant payment processing systems
• Secure servers and data storage facilities
• Regular security assessments and updates

We never store your complete credit card details on our servers. All payment information is processed through our secure payment partners.

While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your personal information to another party
• Objection: Object to processing of your personal information for direct marketing purposes
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

You may also unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any marketing email we send you.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. These technologies help us:

• Remember your preferences and shopping cart items
• Provide personalized content and recommendations
• Analyze website performance and improve our services
• Detect and prevent fraudulent activity

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Spare Parts Shop with your caravan and motorhome parts needs and your personal information.

Happy adventures,
The Spare Parts Shop Team