At Spare Parts Shop, we are dedicated to getting you the genuine, high-quality parts you need for your caravan or motorhome adventure. We understand the importance of reliable equipment, which is why we offer transparent shipping options and a straightforward returns process to ensure your complete satisfaction.
Shipping Information
We ship globally (excluding Asia and some remote regions) to get you back on the road, wherever your journey takes you.
Order Processing
Please allow 1-2 business days for us to process your order before it is dispatched. Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
| Shipping Method | Cost | Carrier | Estimated Delivery Time* |
|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10-15 business days after dispatch |
| Free Shipping | FREE on orders over $50 | EMS | 15-25 business days after dispatch |
*Delivery times are estimates and may vary due to factors beyond our control, such as customs processing.
Returns & Exchanges Policy
We stand behind the quality of our genuine Dometic, Fiamma, Flojet, Thetford, Truma, Whale, and other parts. If you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a refund or exchange.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Opened or used plumbing components (e.g., Flojet, Whale water system parts)
- Electrical items with broken seals.
- Special orders or custom-made parts.
- Software products.
- Any item marked “Final Sale” or “Non-Returnable.”
All items must be unused, in their original packaging, and in the same condition as received. You must also include your receipt or proof of purchase.
Return Process
Follow these simple steps to initiate a return or exchange:
| Step | Action | Details |
|---|---|---|
| 1 | Contact Us | Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return. You may use the template provided at the bottom of this policy. |
| 2 | Wait for Authorization | We will respond within 2 business days with a Return Authorization (RA) number and specific instructions for mailing your item. |
| 3 | Package Item | Securely package the item in its original packaging with all accessories, manuals, and documentation. Include the RA number on a piece of paper inside the package. |
| 4 | Ship Package | Ship the package to the address we provide. We highly recommend using a trackable shipping service for your protection. |
| 5 | Confirmation | Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund. |
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). Original shipping costs are non-refundable.
Refunds
Upon approval, your refund will be processed, and a credit will be automatically applied to your original method of payment within the following timeframes:
- Credit Card Payments: 5-10 business days.
- PayPal Payments: 3-5 business days.
Please note that depending on your financial institution, it may take additional time for the refund to post to your account statement.
Exchanges
We are happy to replace items that are defective or damaged upon arrival. If you need to exchange an item for a different one, please process a return for the original item and place a new order on our website for the item you want.
Return Request Email Template
To expedite your return request, please use the following template when emailing us:
Body:
Dear Spare Parts Shop Team,
I would like to request a return for my recent purchase. Below are my details:
Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Name of Product] Product Code/SKU: [If available] Reason for Return: [Please specify – defective, wrong item, changed mind, etc.]
I have read and understand the return policy on your website.
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Need More Help?
Our friendly customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Phone: [Insert customer service phone number]
Hours: Monday-Friday, 9:00 AM – 5:00 PM (Alaska Time)
We appreciate your trust in Spare Parts Shop for your caravan and motorhome needs. Our goal is to ensure you’re completely satisfied with your purchase and back on the road for your next adventure!