Term and Conditions

Welcome to Spare Parts Shop! These Terms and Conditions govern your use of our website partssalestore.com and your purchases of our products. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1. Acceptance of Terms

By accessing and using the Spare Parts Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product names, is the property of Spare Parts Shop or our suppliers and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

2. Products and Services

2.1. Product Description

We specialize in genuine, high-quality parts for caravans and motorhomes from leading brands including Dometic, Fiamma, Flojet, Thetford, Truma, Whale, and others. We strive to ensure that product descriptions, images, and specifications are accurate, but occasionally errors may occur. We reserve the right to correct any errors and to update product information at any time without prior notice.

2.2. Product Availability

All products are subject to availability. We may limit quantities available for purchase and reserve the right to discontinue any product at any time. If a product is unavailable after you place an order, we will notify you and refund any payment for that item.

3. Orders and Payment Terms

3.1. Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order for any reason. Order acceptance occurs when we send you an order confirmation email.

3.2. Pricing

All prices are shown in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect orders that we have already confirmed.

3.3. Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the payment method. All payments are processed securely through encrypted connections.

3.4. Sales Restrictions

We currently ship to most regions globally except Asia and some remote areas. By placing an order, you confirm that you are located in a region we serve and that the products ordered will be used in compliance with all applicable laws and regulations.

4. Shipping and Delivery

4.1. Order Processing

Orders are processed within 1-2 business days. Orders are not processed on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4.2. Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch.

Delivery times are estimates only and may vary due to factors beyond our control, including customs processing.

4.3. Shipping Address

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer.

5. Returns and Refunds

5.1. Return Policy

We want you to be completely satisfied with your purchase. You may return most items within 15 days of receipt for a refund or exchange, provided they are unused, in their original packaging, and in the same condition as received.

5.2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or used plumbing components (e.g., Flojet, Whale water system parts)
• Electrical items with broken seals
• Special orders or custom-made parts
• Software products
• Items marked “Final Sale” or “Non-Returnable”

5.3. Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days of receiving your order
2. Wait for authorization and instructions
3. Securely package the item with all original accessories and documentation
4. Ship the item to the address we provide using a trackable service

5.4. Refunds

Refunds are issued to the original payment method once we receive and inspect the returned item. Original shipping costs are non-refundable unless the return is due to our error. Refund processing times:

• Credit Card Payments: 5-10 business days
• PayPal Payments: 3-5 business days

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

6. User Responsibilities

6.1. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

6.2. Prohibited Uses

You may not use our website:

• For any unlawful purpose
• To submit false or misleading information
• To attempt to interfere with or compromise the website’s security
• To collect or track personal information of others
• To spam, phish, or engage in other unethical activities

6.3. Product Use and Compliance

You are responsible for ensuring that any products purchased are appropriate for your intended use and comply with all applicable local laws and regulations. We are not liable for misuse of products or for installation that does not follow manufacturer guidelines.

7. Limitation of Liability

To the fullest extent permitted by law, Spare Parts Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the products that are the subject of the claim.

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Alaska, United States. Any disputes arising from these terms or your use of the website shall be resolved in the courts located in Anchorage, Alaska.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Spare Parts Shop
1401 Cordova Street
Anchorage, AK 99501
Email: [email protected]
Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM (Alaska Time)